Clear, fair terms that protect both parties while enabling successful AI implementation partnerships.
These Terms & Conditions govern all engagements between Siragai and our clients for AI implementation services, consulting, and ongoing support. They establish the framework for our professional relationship, service delivery expectations, and mutual responsibilities throughout your AI transformation journey.
By engaging our services, signing a Statement of Work (SOW), or making payment for our AI solutions, you agree to be bound by these terms. We recommend reviewing all terms before beginning any engagement to ensure mutual understanding and alignment.
We may update these terms periodically to reflect changes in our services or legal requirements. We will provide 30 days notice of any material changes via email and website posting. Specific project terms are governed by individual SOWs which take precedence over these general terms.
These terms are governed by the laws of India, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration or the courts of India. We aim to resolve all issues amicably through direct communication first.
If any provision of these terms is found to be invalid or unenforceable, the remainder of the terms will continue in full force and effect. We will work to replace any invalid provisions with enforceable terms that achieve the same intent.
For questions about these Terms & Conditions or to discuss specific engagement requirements, please contact our legal team at admin@siragai.com or reach out to your dedicated account manager. We're committed to clear communication and fair business practices.
Siragai provides comprehensive AI implementation services including: AI strategy consulting, solution architecture, custom AI development, system integration, staff augmentation, training, and ongoing support. All services are delivered according to agreed Statements of Work (SOWs) and project timelines.
Project timelines are established in each SOW with specific milestones, deliverables, and success criteria. Our standard 90-day framework includes Discovery (2 weeks), Build (6 weeks), Integration (3 weeks), and Launch (1 week) phases. Custom timelines can be arranged based on project complexity.
Siragai will deliver services professionally, on time, and to specifications. Clients must provide necessary data access, stakeholder availability, timely feedback, and required approvals. Both parties commit to clear communication, transparency, and collaborative problem-solving.
Changes to project scope, requirements, or timelines will be managed through formal change requests. We'll provide impact assessments including cost, timeline, and resource implications. All changes require mutual agreement and SOW amendments before implementation.
We guarantee professional service delivery according to SOW specifications and industry best practices. Specific performance metrics, SLAs, and success criteria are defined for each project. We offer remediation periods and corrective measures for any deliverables not meeting agreed standards.
We provide comprehensive post-launch support including: system monitoring, performance optimization, bug fixes, user training, and strategic guidance. Support levels and duration are defined in each SOW, with options for extended maintenance agreements and continuous improvement services.
We use your data to provide AI services, improve our solutions, communicate with you, and fulfill contractual obligations. This includes training AI models, generating insights, providing support, and ensuring service quality. We never use your data for purposes beyond what you've agreed to.
We only share data with trusted service providers who help us deliver our services (cloud providers, analytics tools, payment processors). We never sell your data or share it for marketing purposes. All third-party access is governed by strict contractual agreements.
Data used for AI training is anonymized and aggregated whenever possible. We only use your specific data to train models for your project with your explicit consent. Training data is secured, and models are designed to protect individual privacy while improving overall performance.
We process data based on legitimate business interests, contractual necessity, legal compliance, and your consent. For AI services, we rely on contractual necessity and legitimate interests. For marketing communications, we require your explicit consent, which you can withdraw anytime.
We may use automated analysis to improve our services and provide personalized recommendations, but we don't make significant automated decisions about individuals without human oversight. You have the right to request human review of any automated decisions that affect you.
Yes, you can opt out of non-essential data uses including marketing communications, analytics, and certain data processing activities. However, opting out of essential data processing may limit our ability to provide some services. We'll clearly explain any limitations.
We implement enterprise-grade security measures including encryption at rest and in transit, multi-factor authentication, regular security audits, and SOC 2 compliance. Our infrastructure is hosted on secure cloud platforms with 99.9% uptime guarantees and comprehensive backup systems.
In the unlikely event of a data breach, we have incident response procedures in place. We will notify affected customers within 72 hours and provide detailed information about what happened, what data was involved, and steps we're taking to address the issue and prevent future breaches.
Data is stored in secure, tier-1 data centers with physical security, environmental controls, and redundant systems. We primarily use AWS and Microsoft Azure with data residency options to meet regional compliance requirements. All storage locations are SOC 2 Type II certified.
Yes, we maintain SOC 2 Type II certification, ISO 27001 compliance, and undergo regular third-party security assessments. Our security practices are audited annually, and we maintain cyber insurance to provide additional protection for our clients.
All data transmission uses TLS 1.2 or higher encryption with perfect forward secrecy. We implement certificate pinning, HSTS headers, and encrypted VPN connections for all data transfer. API communications use OAuth 2.0 and JWT tokens with time-limited access.
We implement role-based access controls (RBAC), principle of least privilege, and multi-factor authentication for all system access. Employee access is regularly reviewed and immediately revoked upon role changes. All access is logged and monitored for suspicious activity.
Under GDPR and CCPA, you have the right to access, correct, delete, port, and restrict processing of your personal data. You can also object to certain processing activities and withdraw consent for marketing communications. We provide easy-to-use tools to exercise these rights.
You can request a copy of your personal data by contacting admin@siragai.com or using our data request portal. We'll provide a comprehensive report within 30 days, including all data we hold about you, its sources, and how it's being used.
Yes, you have the right to request deletion of your personal data ("right to be forgotten"). We'll process deletion requests within 30 days, though some data may be retained for legal compliance. We'll notify you if any data cannot be deleted and explain why.
You can request corrections to your personal data through our customer portal or by contacting our support team. We'll verify and update inaccurate information within 30 days. For some corrections, we may need additional verification to ensure data integrity.
Yes, you have the right to data portability. We provide your data in machine-readable formats (JSON, CSV, XML) so you can transfer it to other services. This includes all personal data you've provided and data generated through your use of our services.
If you're unsatisfied with our privacy practices, contact admin@siragai.com first. If we can't resolve your concern, you have the right to file a complaint with your local data protection authority or the ICO (Information Commissioner's Office) in the UK.
For privacy-related inquiries, contact our Data Protection Officer at admin@siragai.com. For urgent privacy concerns, we're available 24/7. Regular inquiries are responded to within 48 hours.
Privacy policy updates are posted on our website at siragai.com/privacy, and we maintain a change log showing all modifications. We also email notifications to active users about significant changes. Version history is available for transparency.
Our Data Protection Officer is available Monday-Friday, 9 AM-6 PM EST for privacy consultations. For urgent privacy matters or data breaches, we have 24/7 emergency support. Email inquiries are monitored continuously with response within 48 hours.
Yes, we offer privacy training sessions for client teams working with AI systems. This includes data handling best practices, GDPR compliance training, and privacy-by-design principles. Training can be customized for your industry and specific use cases.
Report privacy concerns immediately to admin@siragai.com or call our privacy hotline. We treat all reports seriously and investigate promptly. You can also report anonymously through our secure web portal. Whistleblower protections apply to all good-faith reports.